Get a Free Extra Seat for Plus-Size Passengers on Southwest Airlines

When traveling by air, comfort is essential, and for some passengers, a single seat may not be enough. If you're flying with Southwest Airlines and need more space, you might be eligible for an extra seat at no additional cost, thanks to their "customers of size" policy.

Here, lawyer Erika Kullberg explains how you can save money and fly more comfortably by taking advantage of this policy:

The Southwest "Customers of Size" Policy

Southwest Airlines has a customer-friendly policy for passengers who need extra space. According to the airline’s official guidelines, passengers who encroach beyond the armrests into the neighboring seat can request a second seat for free.

The key is knowing how to book and request the refund...

How to Book an Extra Seat

If you or someone you know needs more space, follow these simple steps to secure an extra seat:

1. Book an Extra Seat: When purchasing tickets, book a second seat under your name. After your middle name, add the letters "XS" to indicate that the seat is for extra space.
2. Fly as Usual: During the flight, use both seats for comfort. The airline will honor your need for the extra room, and no additional payments will be required at the time of booking.
3. Submit for Refund: Once your trip is over, contact Southwest’s Customer Relations department by phone or email. Provide them with your confirmation number, and they will process a full refund for the extra seat.

Who Qualifies as a "Customer of Size"?

Southwest defines a "customer of size" as a passenger whose body extends beyond the width of a single seat, encroaching into the adjacent seat’s space. This policy is in place to ensure all passengers can travel comfortably without paying double for their journey.

Does This Travel Hack Actually Work?

Yes, as some people in the comments of the Instagram Reel reported:

• kakiana: "This is true! I flew my friends here and bought a row of three seats for them. I was promptly refunded the money at the trips conclusion!"
• maunga123: "This is true. I use it every time I fly. Customer for life."

A Policy for Equitable Air Travel?

This policy helps make air travel more accessible and equitable, allowing passengers who require more space to avoid paying the cost of two seats. No one should have to pay extra just to feel comfortable on a flight, and Southwest’s "customers of size" policy is a great solution for those who need it.

However, some commenters on Erika's Reel were confused by the policy, which seems contradictory, and critical of the Airline:

• aoc73: "And yet I’m 6’5 and have to pay for leg room."

• masscary: "But they charge for overweight luggage!"

• alokpatelmd: "In that case, parents flying with a young child should also be able to get a second seat for free."

• baileychg: "The average width of a Southwest seat is 17 inches. That's often a size SMALL shirt. (Sometimes xs in mens). I have friends who are not overweight but who cannot help but encroach on the seat next to them because the width of their chest/shoulders spills over the armrest... Maybe we should ask why the airlines size the smallest size as their width requirement in their seats?"

• onnyx_bei: "Nothing is free. The cost of that will be passed on to everyone else by increasing ticket prices."

• theblondebird: "Then EVERYONE could do that?? Me, not oversized, could book a ticket like that and simply contact Southwest afterward? I mean, how is that possible? Do I have to send them a photo of me?"

What do you think of these points? Let us know in the comments.

Why You Should Know Your Rights

Erika Kullberg loves discovering hidden gems like this in the fine print, so you don’t have to. Knowing your rights as a passenger can help you save hundreds of dollars and ensure a more enjoyable travel experience.

By following these steps, you can take full advantage of Southwest Airlines’ accommodating policy and fly comfortably without any extra charges.

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